WhatsApp bots
In Panama and across much of Latin America, customers do not write to you through a form: they write on WhatsApp. And they expect an answer now, not during office hours. A well-built bot handles that first stretch and knows when to step aside.
Free reviewWhen you need this
- Enquiries arrive out of hours and get answered the next day, or not at all.
- Someone on your team spends half a day answering the same things on chat.
- Orders come in over WhatsApp and get copied by hand into another system.
- You want to book, quote or check a status without a person in the middle.
What it includes
- Round-the-clock coverage, with your business rules and your tone.
- Lookups in your systems: statuses, appointments, orders, balances.
- Handover to a person when the conversation calls for it, without the customer repeating anything.
- A record of every conversation, wherever you want it stored.
- Onboarding onto the official WhatsApp Business API.
How we do it
A bot that only answers frequently asked questions gives itself away in two messages and annoys more than it helps. So the audit starts with what it can genuinely resolve end to end against your systems, and where the line is beyond which a person has to take over.
Five phases, each with its own acceptance criteriaQuestions about this service
Is this the official WhatsApp Business account?
Yes. It runs on the official API, with your number and your verified brand. No workarounds on a handset, which is what ends with the account blocked.
What happens when the customer wants a human?
They get one, with the whole conversation already in front of them, so the customer does not have to start over. Knowing when to step aside is half the job.